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How To Return An Item
Items shipped from Best2wayradios.com and our Amazon storefront can be returned within 15 days of receipt of shipment in most cases.
Best2wayradiao will process your return and issue a full refund, minus a restocking fee, with no deduction for return shipping after receiving your return of the eligible product(s). If your return is not a result of a Best2wayradiao error, we will not cover the shipping fees. No minimum purchase is required to receive Free Returns.
Items are subject to a restocking charge of the greater of: $5 or a 15% restocking fee. Additional deductions maybe incurred if the item is not returned in a reasonable condition. The customer is responsible for coordinating the returns through an RMA. Any shipping charges are not refunded in the event of a return.
Why do you charge a restocking fee? A restocking fee covers the costs that are incurred with the original shipping, packaging, and inspection of a product return.
Are restocking fees charged if BaoFeng Tech made a shipping error? No, in this case there is not a restocking charge with the item return.
Lost – Non Receipt Items
Customers are required to monitor the supplied tracking information provided by Best2wayradio. Best2wayradio. cannot be responsible for monitoring individual deliveries and must be notified in the event of non-delivery. Customers are required to notify Best2wayradio of non-delivery within 45 days from the latest provided tracking information. This policy is in place to assist with recovery of lost or undelivered packages, delivery partners (such as USPS) require notification of claims to be processed no later then 60 days from shipment.
International and Domestic Delivery (Tariffs and Import Duties)
Customers are required to be responsible for any import tariffs or customs duties that their country may require during delivery. The shipping itself is included in the original transaction purchase, but tariffs and duties are not. The customer is responsible for any and all additional charges assessed by the recipient’s country during delivery including: import charges, tariffs, or duty charges.
Return address; Address:821#,NO.1 Building, International city Block, Citong Road, Fengze District, Quanzhou, Fujian, China.